BMTC Issues - From RCA perspective

Bheema.Upadhyaya - 8-FEB-2010

Getting a cue from this suvery I thought why not analyse (to some extent) from Root Cause Analysis perspective of TQM (Total Quality Management)? According to RCA we should find further causes of further levels.

So I am trying to just draft out whatever I think. Some of these may be just my imaginations or may feel too theoritical,  as we can not understand issues from driver and conductors perspective. I am of hope that this may create some leads towards solutions not any solution as such.

I am imagining survey Question as effects. However I am not analyzing any one from survey questions. But I am taking another simple effect ie, Buses not stopping in bus stops. This creates difficulties for a passenger, specially big problems for kids, pregnant ladies, senior citizens.

I am trying to categorize each cause for better quantification.

Effect  -

Buses not stopping in easy reach of  waiting passengers in bus shelter

Causes -